Once you activate a product key on your Steam account, the game is permanently bound to it. Click on the recent game and select negative feedback until you see a prompt. Steams Refund Policy applies only to games bought on Steam Store and not to keys purchased on G2A.COM. Begin the process the same as any other game by heading to Steam support. The money from a gifted Steam game can be refunded directly to their card or into the original account’s Steam funds. If it appears to us that you are abusing refunds, we may stop offering them to you. The account that purchased the gifted game will receive the refund instead. Confirm that the original Steam game purchaser should receive a refund.
#How to return a game on steam mods
As the company recently proved with the launch and quick scrapping of its paid mods initiative, it has no problem changing directions if players and developers don't like its ideas.įor now, though, don't try to play one hour and 59 minutes of every game on the store without paying a dime.Īs Valve explains: "Refunds are designed to remove the risk from purchasing titles on Steam-not as a way to get free games. To help the person who bought the gift obtain a refund, follow the next steps: Visit Steam Support and sign in. The support system will ask if you want help fixing technical issues with the game. Click the I would like a refund button when Steam asks you what problem you’re having with your game.
#How to return a game on steam how to
It'll be interesting to see if Valve can stick to the rules it outlined today. Locate the game you want to refund in the list and click it. How to refund Steam hardware: The amount of time you have to return Steam hardware varies by device: The Valve Index has a 14-day return window, while others may extend up to 30 days. Sunset, a much awaited game from Tale of Tales, can be completed in under two hours as well. Proteus, another indie, and a personal favorite, took me only 37 minutes to complete. Refunds could pose a potential problem for the latter, as a lot of indie, arty games can be completed in under two hours.Ĭonveniently, Steam keeps a tally of how much time you've spent playing any one game, and looking through my library, I can see that Gone Home, a 2013 indie hit about a college student coming home for a visit only to discover an empty house and family secrets, took me only 89 minutes to complete. It'll be interesting to see if Valve can stick to the rules it outlined today This is a big deal because you can now essentially test drive any game in Steam's huge library, which includes the vast majority of AAA releases as well as a neverending flood of smaller, indie games. You will not get a refund if you were caught cheating and banned from a game. Other, non-Valve games that offer in-game purchases will have the option to enable refunds, and players will be notified whether a developer has enabled refunds at the time of purchase. The new refunds policy also applies to a game's downloadable content that is sold separately after its initial release (DLC), pre-purchased titles, and any in-game purchases made within one of Valve's games, assuming you didn't already consume said item.